Integrating a chatbot into your business is a great way to stay one step ahead of the competition, offer superior customer service, and increase levels of engagement between your brand and your customers. Don’t worry, here is a summary of some of the essential features your chatbot must have!
1. Secure: In the wake of recent data breaches, bots are more secure than ever. Many are now entirely transparent about what data they collect and what they use it for. Users often have the option to opt-out of data collection, if desired.
2. Virtual Assistant Network: Connect multiple bots in your enterprise with BotPenguin to create a network of virtual assistants.Built-in support for LUIS, and Power Virtual Agents. Integrate with other 3rd party bots from other platforms.
Unified NLP using dispatcher to route incoming user requests.
3. Flexibility: Your customers use a variety of mediums to engage with you, whether it is on desktop, mobile, or tablet. You should also consider how operating systems such as iOS, Android or Windows can further complicate this. The bottom line is you need to ensure that your chatbot is flexible enough to assist all of your customers across every device and OS.
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