Firstly, let me give you a brief about what chatbots are, then we'll differentiate them.
A chatbot is computer software that can simulate a conversation with a user in real-time through websites, mobile apps, or messaging apps like Facebook Messenger.
Now, coming back to your question, there are two types of chatbots:
Rule-Based Chatbot
The rule-based chatbot, also known as menu-based or decision-tree bots, these have some well-defined set of rules, and these are the basis for solving user queries. These cannot handle any questions outside the defined set of rules, so they become entirely predictable.
The AI-Based chatbot is also known as contextual chatbots. Machine learning and Natural Language Processing make them smart enough to understand the user's language, context, and intent. All of this makes AI-based chatbots a lot more efficient and effective.
If you want to know more about what chatbots are or how they work, you can read it here: What is a chatbot for the website? How do they work: A complete guide for beginners
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