What Does a Virtual Assistant Do? Here's What You Must Know!

As time is changing, so does the professional sector. There's a massive transition from doing hard work or smart work. 

With this technological era, many creative and varied job roles came into action, and one of those is- to be a "virtual assistant." 

You might be wondering- What does a virtual assistant do? What are Virtual assistant duties? Is a virtual assistant a real job? 

A Virtual Assistant is an experienced professional bot that provides administrative services to businesses while operating outside of the office premises. It runs from a separate office but can access the necessary documents, such as shared calendars, remotely. People hired as virtual assistants often have adequate experience as administrative assistants or managers. New opportunities are knocking down those skilled in social media, content management, blogging, and more. As working from home is a new way and accepted globally, skilled assistants' demand is expected to grow. 

But with the high-end technology, people are being replaced by chatbots to play the role of "Virtual assistant." 

Today we'll discuss and understand how AI contributes to the immense success of businesses. 

So, stay tuned! 

Types of Virtual Assistant and its Services! 

Now to understand the concept better, let's glance over some of its types and Virtual assistant services. 

Chatbots are already serving businesses worldwide, but here we will tell how they got a fantastic substitute via AI chatbots. 

Virtual Administrative Assistant 

They are popularly known as general virtual assistants. VA's are the ones that provide administrative services to clients while operating outside your offices and are mostly hired by budding businesses that lack ample space and capital. Nowadays, Virtual assistant websites are considered one of the most feasible substitutes in place of human agents and can work fast. 

You can call them your office secretaries! 

One of the major drawbacks is that they only work and can't make your sandwich or bring your coffee to your table. 

Jokes apart, entrepreneurs or business owners find it challenging to keep up with all industrial and customer demands. With the help of chatbots, they delegate effortlessly delicate responsibilities or daily tasks. They help you manage your calendars, emails, timely reports and presentations, schedule appointments, and more. This lets you focus on the core and crucial functions of your business. 

Social Media Marketing Virtual Assistant 

Promoting and marketing are crucial elements for any business to succeed and get visible in the marketplace. Hiring a social media expert is an obvious way to advertise your products and services as it is crucial for companies to keep up with the latest trends and be known regularly. But how? 

Social media marketing assistants are professionals that strategize social media marketing, the only difference being that they work remotely. Since this is a creative field, Virtual assistant websites are not likely to fully replace people in this role. They will help you to be active consistently over social media platforms such as Facebook, LinkedIn, Twitter, Instagram, and more. 

Virtual Assistant Writers

You can also call them ghostwriters or creative writers. These VA's are hired to write content for a company on a remote basis and do most of the writing jobs for your products and services. They include both employed as well as freelance writers.

Website virtual assistants are being used to write particular content types, but this field is still expected to be dominated by humans only in the foreseeable future. 

Content writing isn't an easy task; virtual assistant services can help you generate substantial write-ups and be an effective way of marketing your business. 

Virtual Research Assistant

In this role, VA's are used for researching various topics in the interest of the company. Forget about the days where you need to sit for hours studying and analyzing particular business areas as, with the help of virtual assistant services, this task will be done in just a few minutes. Due to their high-powered search options and analyzing power, they can act quickly in conducting such research.

Still, somewhere they remain rigid in conducting holistic research on problematic areas or topics. 

But that's not the problem with the right guidance and monitoring; you can save a lot of time and money. 

Data Entry Virtual Assistant 

These assistants are responsible for managing data in an organized form. They enter data into various spreadsheets for analyzing data for marketing strategies and feedback. 

With this, you can give more focus on analyzing the outcome rather than filing about spreadsheets always. These VA's are quite helpful in organizations where employees base quite large or educational institutions. 

The point here is- what tasks should you assign to your assistant? Somewhere depends on your business nature and size. 

They can do a wide variety of jobs for you, such as: 

• Database building and updating (contacts sales, CRM, and more)

• Analyzing and reviewing data for accuracy

• Making reports

• Compiling collected data from online surveys 

eCommerce Virtual Assistant 

E-Commerce is one of those businesses which is booming like anything. Understood the companies are turning into digital or e-stores, but there's so much to do. From product descriptions, marketing roles to category management, there is a bucket of tasks that can snatch your peace. 

Whereas virtual e-commerce assistants can reduce your trouble by doing the following jobs effectively and efficiently. Tasks such as: 

• Writing compelling and engaging essay friendly product descriptions

• Product category management

• Editing and creating product images

• Order processing

• Handling customer queries and exchange via phone, chat, or emails

• Analyzing competitors growth

• Managing transactions on your e-store

• Engaging your audience by commenting on the reviews. 

Apart from these, your assistant can also do any other personalized job you have in mind.

Similar blog: How can a Chatbot Improve Customer Experience on Your E-Commerce Website?

 

 

How Virtual Assistants Boost Productivity in Offices?

Virtual assistants - both human as well as chatbot-based, increase productivity in offices tremendously. By integrating virtual assistant services, businesses can acquire a great extent of effectiveness and efficiency, experience competence, and technical skills to manage more specialized job roles without compromising their capital. 

With the help of technology, you can be given your productivity level in two ways via Virtual assistant: 

Management of Resources 

 With Virtual assistant websites, companies can repurpose two essential assets. With this, you can save costs channeled through other support activities and directly contribute to its revenue. It involves direct marketing, promotional activities, product development research and development, and human resource optimization. Small and budding business owners having a Virtual assistant onboard freezer time for the actions that need to be attended to immediately. 

Revamp Quality of Work and Services

   

VA's are focused on completing a particular task with more precision and widening their work scope as defined. The moment they are at work, they can generate more productivity at less cost than a regular office employee and raise the overall quality of work. And do- 

• Creation of a stress-free environment due to their administrative services. 

• Help employees focus on their expertise by taking care of other unimportant logistics. 

• They are very efficient as they either have colossal experience (in the case of humans) or are programmed (in the case of chatbot-based virtual assistants). 

• Saves operational costs using chatbots. 

• No human errors in the case of chatbots

• Works 24x7 in the case of chatbots

Conclusion

As we have seen such huge benefits for having a virtual assistant, you must be thinking of getting one for your own company. There are numerous platforms offering services in the market for choosing a virtual assistant. Therefore it may get a bit confusing to choose one amongst so many options.

You need a partner who can ensure desired output for your company like us. Hence, “BotPenguin” can be your ultimate solution for all your needs and a perfect visual assistant which will align your business objectives and lead through success.