A chatbot is a software powered by pre-programmed responses or artificial intelligence to answer queries of visitors without the need of a handler(human). Nowadays people are preferring to use a chatbot for websites over human agents because of fast responses. A recent study by Drift, Salesforce, and SurveyMonkey found that about 70% of consumers prefer using chatbots for quick communication with brands. The future of chatbots lies in the advancement of AI, natural language processing, and machine learning. There are platforms that are offering chatbots having these capabilities e.g. BotPenguin.
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